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Frequently Asked Questions

Got questions about how we handle, secure, and transport your goods across East Africa? Find quick, clear answers below regarding our heavy-duty fleet operations, safety compliance, and regional cargo services.

What routes do you operate on, and do you handle cross-border customs?
We operate along the major East African transit corridors, primarily connecting the Port of Mombasa to destinations in Uganda and South Sudan. While we focus on the safe transport of your cargo, our branch offices in Mombasa and Malaba coordinate closely with clearing agents to ensure smooth border transitions.
How do I track my cargo while it is in transit?
Every truck in our fleet is fitted with ultra-modern Global Positioning Systems (GPS). Our management team monitors your shipment 24/7, enforcing strict route discipline and safe driving practices to ensure your cargo arrives on schedule.
Can your fleet handle specialized or out-of-gauge (OOG) project cargo?
Yes. In addition to standard containerized cargo, we specialize in loose cargo, bulk haulage, and project cargo. We transport unconventional materials like raw minerals, industrial steel, timber, and heavy equipment across the region.
Do you transport hazardous materials or petroleum products?
Yes, we have a dedicated Petroleum Products Transport division. This operation is strictly governed by our customized Health, Safety, Security & Environment (HSSE) policy to guarantee leak-free, secure transport of sensitive liquid bulk.
What happens if a truck carrying my goods breaks down on the road?
We minimize delays by deploying mobile road patrol vehicles alongside our fleets. These units are manned by escort leaders and qualified mechanics who provide immediate on-the-road assistance to resolve mechanical issues directly in the field.
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How do you guarantee that my loose cargo won't be damaged or stolen?
We enforce strict cargo security protocols. Our loose cargo services include specialized loading techniques, secure lashing, and tarpaulin protection, while our active road patrol teams conduct regular en-route inspections to maintain a secure chain of custody.
What safety standards do your drivers follow?
Our drivers undergo continuous training to act as our company’s "goodwill and brand ambassadors." To protect your cargo from transit risks, our independent HSSE department actively enforces safe driving practices using speed guns and random alcohol breathalyzer tests.
Can your company handle high-volume, continuous supply chain contracts?
Absolutely. With our massive heavy-duty fleet availability and structured infrastructure, we have the capacity to manage large-scale, ongoing bulk haulage contracts for the manufacturing, construction, mining, and agricultural sectors.
Are your operations fully compliant with regional transport regulations?
Yes. Through our dedicated, independent HSSE Department, we ensure full compliance with regional axle-load limits, transport safety mandates, and environmental regulations along all transit corridors.
How do I request a quote or initiate a transport contract with Gadano?
You can reach out directly to our management team through our contact page. Provide us with your cargo specifications, volume, and destination, and our team will design an optimized transit plan tailored to your logistical requirements.
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